If you can't reach IP from China, this IP might be blocked by Chinese Firewall. You can use this servise to check. This service shows areas where IP is inaccessible from China.
We cannot guarantee the proper work of our service in China because of China network peculiarities. China Firewall blocks IPs randomly and you can solve this issue by buying additional IPs.
If you installed an OS via ISO, you need to set up the network configuration. Otherwise, an IP won’t be available. You can find the required settings in hosting panel: choose your server and click on the «IP-addresses» button.
The example of network configuration for the IP 126.96.36.199
Default gateway 188.8.131.52
DNS resolver 184.108.40.206 220.127.116.11
If you can’t ping an additional IP, make sure that you have configurated it on your server. The simplest way to configure additional IP is OS reinstallation.