The Great Firewall of China
If you can't reach IP from China, this IP might be blocked by the Great Firewall. You can use the following services to check the connectivity.
PingChinaz , shows a connectivity status solely in China
ping.pe , shows a worldwide (including China) connection status
We cannot guarantee the proper work of our service in China because of China network peculiarities. The Great Firewall blocks IPs randomly however and you may solve this issue by purchasing additional IPs.
If you installed an OS via ISO, you need to set up the network configuration. Otherwise, an IP won’t be available. You can find the required settings in hosting panel: choose your server and click on the «IP-addresses» button.
The example of network configuration for the IP 188.8.131.52
Default gateway 184.108.40.206
DNS resolver 220.127.116.11 18.104.22.168
If you can’t ping an additional IP, make sure that you have configurated it on your server. The simplest way to configure additional IP is OS reinstallation.